This privacy policy explains how sparkage (sparkage.org) collects, uses and protects personal data when you visit this website or contact us. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and limit data collection to what is needed to run the site and answer your requests.
Data controller
The controller responsible for data processing on this website is sparkage, 14 Quayside Works, Haven Road, Exeter EX2 8DP, United Kingdom. You can reach us by email at [email protected] or by phone at 01392 410286. The policy covers the pages published under sparkage.org and the enquiries we receive through them.
Data processed on this website
Every page request is recorded on the server together with the address of the requesting device, the time, the file opened and the browser used. This information is needed to deliver the page and to detect faults or misuse.
When you send us a message, we keep what you give us, such as your name, the address for our reply, a telephone number if you add one and the text itself, for as long as the matter you wrote about is being dealt with.
Purposes and legal grounds
The processing serves the operation and security of sparkage.org, the handling of the requests you send us, the preparation of offers and the fulfilment of duties that arise from a contract or from the law.
Each use of data has a ground of its own: your consent, a contract or the talks that lead to it, an obligation we have to meet, or our legitimate interest in running this site securely. You are free not to give us details, but without them an answer may not be possible.
Cookies and similar technologies
This website keeps stored entries to a minimum. It does not use advertising cookies, it does not follow visitors across other sites, and an answer you give to a cookie notice stays in your own browser.
Stored entries can be reviewed and deleted at any time in the settings of your browser, where you can also block them for the future. Blocking everything may affect the parts of the site that depend on such entries.
Sharing of data
Personal data is not sold. Only the providers that host this website and run our email see it, and they act on our instructions under a written agreement; public bodies receive it only where we are obliged to disclose it.
Data may be handled by a provider whose servers or support staff are located abroad. We choose providers who commit to protecting it at the level the applicable rules demand for transfers of this kind.
Storage periods
We keep personal data only for as long as the purpose it was collected for requires, or longer where record-keeping duties apply. After that it is deleted or changed so that it no longer points to a person.
Technical log entries are deleted automatically after a short time. Enquiries and the correspondence that follows are kept while they may still be needed, and documents covered by tax or commercial law for the statutory period.
Data security
We protect the information in our care with suitable technical and practical measures against loss, misuse and access by anyone without permission. Data you send through the site travels in encrypted form wherever the browser allows it.
No transmission over the internet can be guaranteed to be completely secure, so we cannot exclude every risk. Within our company, access to the messages we receive is limited to the people who answer them.
Your rights and how to use them
You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict its processing, to object to processing based on legitimate interests and to receive your data in a portable format. Consent can be withdrawn at any time.
A message to [email protected] or a letter to our postal address is enough to use any of these rights. To make sure that information reaches the right person, we may ask you to confirm who you are, and we reply within the period the law sets.
If you believe that we handle your data unlawfully, you may complain to the Information Commissioner's Office (ICO), in addition to any other remedy.
Updates
We revise this notice whenever the way we handle data changes. The current wording is always published here, and the date at the top tells you when it was last updated.
Changes are not announced one by one, so it is worth looking at this page from time to time. If a change affects processing that rests on your consent, we ask for that consent again first.
